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Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)
Detaillierter Kursinhalt
- Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
- Module 2: Preparing UCCE for Basic IVR Scripting
- Module 3: Preparing UCCE for Basic Agent Functionality
- Module 4: Installing and Configuring CCE VXML Solution
- Module 5: Installing CCE Outbound Options
- Module 6: Supporting CCE