Symantec Endpoint Protection 14.0: Maintain and Troubleshoot (SEPMT)

Introduction

• Course overview
• The classroom lab environment

Troubleshooting Techniques and Tools

• Use a systematic approach for problem solving.
• Describe Symantec and third-party troubleshooting tools and how they are used.
• Know which SEPM and SEP client logs to research when troubleshooting specific issues.
• Use the Symantec Knowledge Base and interact with Symantec Technical Support.

Troubleshooting the Console

• Describe the components that make up the Symantec Endpoint Protection Manager.
• Describe SEPM services and their roles.
• Troubleshoot problems related to the SEPM services that prevent you from logging onto the console.
• Describe the database configuration and connection methods.
• Configure email to enable an administrator to reset passwords and know where to check administrator permissions.

Installation and Migration Issues

• Troubleshoot and resolve a failed Symantec Endpoint Protection Manager installation.
• Troubleshoot and resolve a failed Symantec Endpoint Protection for Windows client install.
• Troubleshoot and resolve a failed Symantec Endpoint Protection for Mac client install.
• Troubleshoot and resolve a failed Symantec Endpoint Protection for Linux client install.

Client Communication Issues

• Identify the interactions between the client and the SEPM.
• Identify heartbeat process.
• Locate and configure debug logs for client communication issues.
• Describe communications issues from the client perspective.
• Identify Linux and Mac communication issues.

Content Distribution Issues

• Troubleshoot and resolve LiveUpdate issues on the SEPM and client.
• Troubleshoot and resolve issues between a client and management server.
• Troubleshoot and resolve issues from clients who retrieve updates from a Group Update Provider.

Extending the SEP infrastructure

• Describe how data is transferred during replication and know which replication logs are affected.
• Automate functionality with Rest APIs.
• Integrate Symantec Endpoint Protection with third party applications.

Responding to a Security Incident

• Identify and examine useful SEPM reports for incident response.
• Learn the best approach for handling a virus outbreak.
• Identify and submit false positives to Symantec.

Performance Issues

• Assess SEP performance using sizing and scalability recommendations.
• Optimize performance for the SEPM.
• Optimize performance for the SEP client.
• Utilities and other resources.
• Case studies