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Workspace ONE: Unified Endpoint Mgmt Troubleshooting, Adv Integration, and Design Fast Track [V20.x] (WS1DITSFT20)

Detaillierter Kursinhalt

Course Introduction
  • Introductions and course logistics
  • Course objectives
Fundamentals of Workspace ONE UEM Troubleshooting
  • Summarize the general logic of Workspace ONE UEM issue troubleshooting
  • Classify Workspace ONE UEM issues
  • Describe when and why to use logs for troubleshooting
  • Compare the different log levels
  • Identify the key factors of log collection
  • Summarize the workflow topology of each Workspace ONE UEM productivity and integration component
Workspace ONE UEM Console Troubleshooting
  • Outline the best practices for Workspace ONE UEM console issue troubleshooting
  • Identify common Workspace ONE UEM console issues
  • Troubleshoot Workspace ONE reporting issues
  • Troubleshoot issues related to Group Management and Assignments
  • Troubleshoot issues related to System Settings and Admin Roles
  • Use the Console Event log for Workspace ONE UEM console issue troubleshooting
  • Collect and analyze Workspace ONE UEM console logs
Workspace ONE UEM Enterprise Integration Troubleshooting
  • Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
  • Identify common Enterprise Integration issues
  • Troubleshoot issues related to AirWatch Cloud Connector
  • Troubleshoot issues related to Directory Services integration
  • Troubleshoot issues related to Certificate Authority Integration
  • Troubleshoot issues related to Workspace ONE Access integration in the Workspace ONE UEM console
Workspace ONE UEM Endpoint Troubleshooting
  • Summarize the endpoint connection topologies of different endpoint platforms
  • Describe endpoint troubleshooting best practices
  • Identify common endpoint issues
  • Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
  • Validate enrollment settings for endpoint enrollment
  • Troubleshoot endpoint connectivity issues
  • Validate the Hub Settings in the Workspace ONE UEM console
  • Summarize the general logic of troubleshooting profile lifecycle management issues
  • Outline common compliance policy lifecycle management issues
  • Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
  • Identify the categories and logging levels of certain Device Event log entries
  • Troubleshoot DEP enrollment issues
Workspace ONE UEM Email Troubleshooting
  • Summarize the general troubleshooting logic of resolving Email Management issues
  • Identify common email issues
  • Troubleshoot issues related to email profile and VMware Workspace ONE® Boxer settings
  • Troubleshoot VMware AirWatch® Secure Email Gateway™ related issues
  • Troubleshoot PowerShell integration related issues
  • Troubleshoot issues related to Email Compliance Policy
  • Troubleshoot issues related to Email Notification Service
  • Outline the steps of collecting AirWatch Secure Email Gateway logs and email server logs
Workspace ONE UEM Application Troubleshooting
  • Summarize the best practices of Application Management issue troubleshooting
  • Identify common Application Management issues
  • Troubleshoot issues related to Public Application management lifecycle
  • Troubleshoot issues related to Internal Application management lifecycle
  • Troubleshoot issues related to Apple Volume Purchase Program
  • Troubleshoot issues related to Windows Store for Business
  • Troubleshoot issues related to Per-App VPN
  • Collect and analyze Per-App Tunnel log
Workspace ONE UEM Content Troubleshooting
  • Summarize the best practices of Content Management issue troubleshooting
  • Identify common Content Management issues
  • Troubleshoot issues related to VMware AirWatch® managed content management
  • Troubleshoot issues related to Content Gateway
  • Collect and analyze Content Gateway logs
  • Troubleshoot issues related to Admin Repository
  • Troubleshoot issues related to User Repository
  • Troubleshoot issues related to Workspace ONE Content Application
Authentication Method Deep Dive
  • Outline the authentication methods supported by Workspace ONE
  • Describe the workflow of:
    • Password Authentication
    • SAML Authentication
    • OAuth2.0 Authentication
    • OpenID Connect Authentication
    • WS-Fed Authentication
    • Certificate Authentication
    • Kerberos Authentication
    • Multifactor Authentication
Mobile Single Sign-On (SSO)
  • Describe the benefits of using Mobile SSO
  • Outline the workflow of iOS and Android Mobile SSO
  • Configure Mobile SSO for iOS native applications
  • Configure Mobile SSO for Android native applications
Single Sign-On for Applications
  • Summarize the application Single Sign-On workflows
  • Configure web application SSO with SAML protocol
  • Configure web application SSO with OpenID Connect protocol
Azure AD and Office 365 Integration
  • Describe the benefits of configuring Azure AD and Office 365 SSO with Workspace ONE
  • Outline the use cases of integrating Azure AD with Workspace ONE
  • Outline the steps of configuring Office 365 SSO with Workspace ONE Access
  • Outline the steps of integrating Azure AD with Workspace ONE UEM
  • Outline the steps of configuring and managing VMware Horizon® Cloud Service™ on Microsoft Azure
Integration with Okta
  • Describe the benefits of integrating Okta with Workspace ONE
  • Summarize the Okta Integration options when Okta is configured as the identity provider and service provider
  • Outline the workflow of Okta integration for various use cases
  • Outline the steps of configuring Okta integration for various use cases
  • Complete various Okta integration settings in the Workspace ONE console and Okta console
Additional 3rd Party IdP Integration
  • Summarize the benefits of integrating with AD FS and PING as 3rd party identity providers
  • Outline the steps of integrating with AD FS and PING
  • Configure a 3rd party identity provider in the Workspace ONE Access console
  • Configure authentication methods for the integrated 3rd party identity providers
  • Modify access policies to accommodate the integrated 3rd party identity providers
Advanced Configurations
  • Identify advanced Workspace ONE use cases
  • Describe the workflow of UAG identity bridging
  • Outline the steps of incorporating IP restrictions into Conditional Access
  • Describe the workflow of identity provider chaining
Workspace ONE AirLift
  • Outline the difference between traditional PCLM with Modern PCLM
  • Describe the co-management phases in a modern PCLM transformation
  • Summarize the benefits of using VMware Workspace ONE® AirLift™
  • Outline the steps of Workspace ONE AirLift deployment and first-time configuration
  • Map a collection from SCCM to a smart group in Workspace ONE UEM
  • Export supported Win32 applications from SCCM to Workspace ONE UEM
  • Use the activity log and dashboard to troubleshoot basic issues
VMware Horizon
  • Recognize the features and benefits of VMware Horizon
  • Describe the conceptual and logical architecture of VMware Horizon
  • Define a use case for your virtual desktop and application infrastructure
  • Convert customer requirements to use case attributes
Workspace ONE Intelligence Advanced
  • Outline the VMware Workspace ONE® Trust Network partners
  • Describe the benefits of integrating with Workspace ONE Trust Network partners
  • Outline common and complex Workspace ONE Intelligence use cases
  • Create various dashboards in VMware Workspace ONE® Intelligence™ to monitor the entire device lifecycle
  • Integrate Workspace ONE Intelligence with Workspace ONE Trust Network solution providers
Integrating with VMware Carbon Black
  • Outline the main features of VMware Carbon Black
  • Describe the benefits of using VMware Carbon Black
  • Navigate the VMware Carbon Black Cloud™ console
  • Outline the features of VMware Carbon Black Defense
  • Outline the features of VMware Carbon Black LiveOps
  • Deploy sensors to endpoints
  • View and manage alerts in the VMware Carbon Black console
  • Integrate VMware Carbon Black with Workspace ONE Intelligence
  • Use VMware Carbon Black data for analysis and automation
Workspace ONE Design Fundamentals
  • Outline the high-level Workspace ONE product design methods
  • Outline the available Workspace ONE architecture types
  • Outline the phases of End User Computing (EUC) solution design
  • Describe the difference between a logical design and a physical design
Identifying Use Cases
  • Determine the key business drivers and use cases
  • Determine the right use cases for your Workspace ONE solution deployment
  • Outline the common types of user experience
  • Match use cases with Workspace ONE components
  • Match user experience with technology and integrations
Creating Logical and Physical Designs
  • Design the high-level logical solution architecture
  • Validate the logical architecture
  • Identify the hardware, software, and network requirements for the required Workspace ONE components
  • Create the physical architecture
  • Document the physical requirements for the physical design
  • Collect the requirements for required integrations
  • Validate the physical architecture
Workspace ONE Solution Delivery
  • Create Workspace ONE solution deployment phases
  • Determine project milestones
  • Create an execution plan for the Workspace ONE solution deployment
  • Determine validating standards for Workspace ONE solution deployment validation
  • Design an appropriate Workspace ONE solution roll-out plan for end users