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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

 

Zielgruppe

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Zertifizierungen

Empfohlenes Training für die Zertifizierung zum:

Voraussetzungen

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Kursziele

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Kursinhalt

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom Training

Dauer 5 Tage

Preis (exkl. MwSt.)
  • Österreich: 2.990,- €
  • Deutschland: 3.190,- €
  • Schweiz: CHF 3.750,-
inkl. Verpflegung
Verpflegung umfasst:

  • Nespresso Kaffee, Tee, Säfte und Mineral
  • Kuchen, frisches Obst und Snacks
  • Mittagessen in einem der direkt erreichbaren Partnerrestaurants

Gilt nur bei Durchführung durch iTLS. Termine, die von unseren Partnern durchgeführt werden, beinhalten ggf. ein abweichendes Verpflegungsangebot.


Digitale Kursunterlagen

Sprache der Kursunterlagen: englisch

 
Zum Buchen bitte auf den Ortsnamen klicken Kurstermine
Österreich

Zur Zeit sind keine Termine verfügbar.  Fragen Sie an via info@itls.at.

Europa
Tschechien
21.09. ― 25.09.2020 Prag Kurssprache: englisch
Rumänien
04.05. ― 08.05.2020 Bukarest Kurssprache: englisch
Frankreich
11.05. ― 15.05.2020 Paris
Grossbritannien
01.06. ― 05.06.2020 London, City
05.10. ― 09.10.2020 London, City