DUIC
Classroom Training
Modality: C
Dauer 3 Tage
Preis (exkl. MwSt.)
- Österreich: 2.390,- €
- Deutschland: 2.390,- €
- Schweiz: Fr. 2.950,-
- Cisco Learning Credits: 27 CLC
Onsite Training
Kurs anfragen
Deploying Cisco Unified Intelligence Center (DUIC)
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Zielgruppe
The primary audiences for this course are as follows:
- Cisco customers
- Cisco technology partners
- Cisco employees
Voraussetzungen
The knowledge and skills that you should have before attending this course are as follows:
- A working knowledge of Unified Contact Center Enterprise is desired.
- A working knowledge of contact center operations is desirable.
Kursziele
The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.
Upon completing this course, you will be able to meet these overall objectives:
- Provide a comprehensive overview of Cisco Unified Intelligence Center
- Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
- Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
- Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements
Kursinhalt
1: Cisco Unified Intelligence Center Overview
- Introducing Cisco Unified Intelligence Center
- Managing Cisco Unified Intelligence Center Components
- Understanding Cisco Unified Intelligence Center Deployment Considerations
- Understanding Cisco Unified Intelligence Center Security and License Types
2: Cisco Unified Intelligence Center Installation, Administration, and Security
- Installing Cisco Unified Intelligence Center
- LAB: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
- Understanding Cisco Unified Intelligence Center Administration
- Managing Users and Security in Cisco Unified Intelligence Center
- LAB: Managing Users and Security in Cisco Unified Intelligence Center
3: Cisco Unified Intelligence Center Reports
- Running Cisco Unified Intelligence Center Reports
- LAB: Running a Stock Report
- Using Value Lists and Collections
- LAB: Creating Value Lists and Collections
- Using Permalinks
- LAB: Creating Permalinks
- Modifying Cisco Unified Intelligence Center Stock Reports
- LAB: Modifying a Stock Report
4: Cisco Unified Intelligence Center Custom Reporting
- Understanding Cisco Unified CCE Key Concepts
- Using Report Definitions
- LAB: Creating a Simple Report Definition
- Creating a New Cisco Unified Intelligence Center Report
- LAB: Creating a Custom Report
- Searching Call Detail Records
- LAB: Searching Call Detail Records
Classroom Training
Modality: C
Dauer 3 Tage
Preis (exkl. MwSt.)
- Österreich: 2.390,- €
- Deutschland: 2.390,- €
- Schweiz: Fr. 2.950,-
- Cisco Learning Credits: 27 CLC
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Österreich
Zur Zeit sind keine Termine verfügbar. Fragen Sie an via info@itls.at.