Deploying Cisco Unified Intelligence Center (DUIC)

The primary audiences for this course are as follows:

• Cisco customers
• Cisco technology partners
• Cisco employees

The knowledge and skills that you should have before attending this course are as follows:

• A working knowledge of Unified Contact Center Enterprise is desired.
• A working knowledge of contact center operations is desirable.

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Upon completing this course, you will be able to meet these overall objectives:

• Provide a comprehensive overview of Cisco Unified Intelligence Center
• Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
• Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
• Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

1: Cisco Unified Intelligence Center Overview

• Introducing Cisco Unified Intelligence Center
• Managing Cisco Unified Intelligence Center Components
• Understanding Cisco Unified Intelligence Center Deployment Considerations
• Understanding Cisco Unified Intelligence Center Security and License Types

2: Cisco Unified Intelligence Center Installation, Administration, and Security

• Installing Cisco Unified Intelligence Center
• LAB: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
• Understanding Cisco Unified Intelligence Center Administration
• Managing Users and Security in Cisco Unified Intelligence Center
• LAB: Managing Users and Security in Cisco Unified Intelligence Center

3: Cisco Unified Intelligence Center Reports

• Running Cisco Unified Intelligence Center Reports
• LAB: Running a Stock Report
• Using Value Lists and Collections
• LAB: Creating Value Lists and Collections
• Using Permalinks
• LAB: Creating Permalinks
• Modifying Cisco Unified Intelligence Center Stock Reports
• LAB: Modifying a Stock Report

4: Cisco Unified Intelligence Center Custom Reporting

• Understanding Cisco Unified CCE Key Concepts
• Using Report Definitions
• LAB: Creating a Simple Report Definition
• Creating a New Cisco Unified Intelligence Center Report
• LAB: Creating a Custom Report
• Searching Call Detail Records
• LAB: Searching Call Detail Records