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Deploying Cisco Unified Intelligence Center (DUIC)

 

Zielgruppe

The primary audiences for this course are as follows:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

Voraussetzungen

The knowledge and skills that you should have before attending this course are as follows:

  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.

Kursziele

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Upon completing this course, you will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Kursinhalt

1: Cisco Unified Intelligence Center Overview
  • Introducing Cisco Unified Intelligence Center
  • Managing Cisco Unified Intelligence Center Components
  • Understanding Cisco Unified Intelligence Center Deployment Considerations
  • Understanding Cisco Unified Intelligence Center Security and License Types
2: Cisco Unified Intelligence Center Installation, Administration, and Security
  • Installing Cisco Unified Intelligence Center
  • LAB: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
  • Understanding Cisco Unified Intelligence Center Administration
  • Managing Users and Security in Cisco Unified Intelligence Center
  • LAB: Managing Users and Security in Cisco Unified Intelligence Center
3: Cisco Unified Intelligence Center Reports
  • Running Cisco Unified Intelligence Center Reports
  • LAB: Running a Stock Report
  • Using Value Lists and Collections
  • LAB: Creating Value Lists and Collections
  • Using Permalinks
  • LAB: Creating Permalinks
  • Modifying Cisco Unified Intelligence Center Stock Reports
  • LAB: Modifying a Stock Report
4: Cisco Unified Intelligence Center Custom Reporting
  • Understanding Cisco Unified CCE Key Concepts
  • Using Report Definitions
  • LAB: Creating a Simple Report Definition
  • Creating a New Cisco Unified Intelligence Center Report
  • LAB: Creating a Custom Report
  • Searching Call Detail Records
  • LAB: Searching Call Detail Records
Online Training

Dauer 3 Tage

Preis (exkl. MwSt.)
  • 2.390,- €
  • Cisco Learning Credits: 27 CLC
Digitale Kursunterlagen

Sprache der Kursunterlagen: Englisch

Classroom Training

Dauer 3 Tage

Preis (exkl. MwSt.)
  • Österreich: 2.390,- €
  • Deutschland: 2.390,- €
  • Schweiz: CHF 2.950,-
  • Cisco Learning Credits: 27 CLC
inkl. Verpflegung
Verpflegung umfasst:

  • Nespresso Kaffee, Tee, Säfte und Mineral
  • Kuchen, frisches Obst und Snacks
  • Mittagessen in einem der direkt erreichbaren Partnerrestaurants

Gilt nur bei Durchführung durch iTLS. Termine, die von unseren Partnern durchgeführt werden, beinhalten ggf. ein abweichendes Verpflegungsangebot.


Digitale Kursunterlagen

Sprache der Kursunterlagen: Englisch

 

Kurstermine

Österreich

Zur Zeit sind keine Termine verfügbar.  Fragen Sie an via info@itls.at.