DUCCE
Online Training
Duration 5 days
Price (excl. tax)
- 2,990.- €
- Cisco Learning Credits: 34 CLC
Courseware language: English
Classroom Training
Duration 5 days
Price (excl. tax)
- Austria: 2,990.- €
- Germany: 3,190.- €
- Switzerland: CHF 3,750.-
- Cisco Learning Credits: 34 CLC
Courseware language: English
Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)
Detailed Course Outline
- Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
- Module 2: Preparing UCCE for Basic IVR Scripting
- Module 3: Preparing UCCE for Basic Agent Functionality
- Module 4: Installing and Configuring CCE VXML Solution
- Module 5: Installing CCE Outbound Options
- Module 6: Supporting CCE