Junos Troubleshooting in the NOC (JTNOC)

Day 1

Chapter 1: Course Introduction

Chapter 2: Troubleshooting as a Process

• Before You Begin
• The Troubleshooting Process
• Special Challenges
• Lab 1: The Troubleshooting Process

Chapter 3: Junos Product Families

• The Junos OS
• Control Plane and Data Plane
• Field-Replaceable Units
• Junos Product Families
• Lab 2: Identifying Hardware Components

Chapter 4: Troubleshooting Toolkit

• Troubleshooting Tools
• Best Practices
• Online Resources
• Lab 3: Monitoring Tools and Establishing a Baseline

Day 2

Chapter 5: Hardware and Environmental Conditions

• Hardware Troubleshooting Overview
• Memory and Storage
• Boot Monitoring
• Hardware-Related System Logs
• Chassis and Environmental Monitoring
• Lab 4: Monitoring Hardware and Environmental Conditions

Chapter 6: Control Plane

• Control Plane Review
• System and User Processes
• Routing Tables and Protocols
• Monitoring Bridging
• Monitoring the Address Resolution Protocol
• Lab 5: Control Plane Monitoring and Troubleshooting

Chapter 7: Data Plane: Interfaces

• Interface Properties
• General Interface Troubleshooting
• Ethernet Interface Troubleshooting
• Lab 6: Monitoring and Troubleshooting Ethernet Interfaces

Chapter 8: Data Plane: Other Components

• Definition of a Data Plane Problem
• Data Plane Components
• Data Plane Forwarding
• Load-Balancing Behavior
• Firewall Filters and Policers
• Data Plane Troubleshooting Case Study
• Lab 7: Isolate and Troubleshoot PFE Issues

Day 3

Chapter 9: Staging and Acceptance Testing

• Physical Inspection and Power-on
• General System Checks
• Interface Testing

Chapter 10: Troubleshooting Routing Protocols

• Troubleshoot OSPF
• Troubleshoot BGP
• Troubleshoot Routing Loops
• Troubleshoot Route Oscillation
• Lab 8: Troubleshooting Routing Protocols

Chapter 11: High Availability

• Graceful Routing Engine Switchover
• Graceful Restart
• Nonstop Active Routing
• Nonstop Bridging
• Unified In-service Software Upgrade

Chapter 12: Network Monitoring

• SNMPv2c
• SNMPv3
• RMON
• Inline JFlow
• Inline Port Mirroring
• Lab 9: Monitoring the Network

Chapter 13: JTAC Procedures

• Support Cases
• Support Tools
• Transferring Files to JTAC

Appendix A: Interface Troubleshooting

• Troubleshooting Serial Interfaces
• Troubleshooting
• Troubleshooting T1, E1, T3, E3 Interfaces
• Troubleshooting SONET Interfaces
• Troubleshooting ATM Interfaces
• Troubleshooting Aggregated Interfaces