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Symantec Endpoint Protection 14.0: Maintain and Troubleshoot (SEPMT)

Detailed Course Outline


  • Course overview
  • The classroom lab environment

Troubleshooting Techniques and Tools

  • Use a systematic approach for problem solving.
  • Describe Symantec and third-party troubleshooting tools and how they are used.
  • Know which SEPM and SEP client logs to research when troubleshooting specific issues.
  • Use the Symantec Knowledge Base and interact with Symantec Technical Support.

Troubleshooting the Console

  • Describe the components that make up the Symantec Endpoint Protection Manager.
  • Describe SEPM services and their roles.
  • Troubleshoot problems related to the SEPM services that prevent you from logging onto the console.
  • Describe the database configuration and connection methods.
  • Configure email to enable an administrator to reset passwords and know where to check administrator permissions.

Installation and Migration Issues

  • Troubleshoot and resolve a failed Symantec Endpoint Protection Manager installation.
  • Troubleshoot and resolve a failed Symantec Endpoint Protection for Windows client install.
  • Troubleshoot and resolve a failed Symantec Endpoint Protection for Mac client install.
  • Troubleshoot and resolve a failed Symantec Endpoint Protection for Linux client install.

Client Communication Issues

  • Identify the interactions between the client and the SEPM.
  • Identify heartbeat process.
  • Locate and configure debug logs for client communication issues.
  • Describe communications issues from the client perspective.
  • Identify Linux and Mac communication issues.

Content Distribution Issues

  • Troubleshoot and resolve LiveUpdate issues on the SEPM and client.
  • Troubleshoot and resolve issues between a client and management server.
  • Troubleshoot and resolve issues from clients who retrieve updates from a Group Update Provider.

Extending the SEP infrastructure

  • Describe how data is transferred during replication and know which replication logs are affected.
  • Automate functionality with Rest APIs.
  • Integrate Symantec Endpoint Protection with third party applications.

Responding to a Security Incident

  • Identify and examine useful SEPM reports for incident response.
  • Learn the best approach for handling a virus outbreak.
  • Identify and submit false positives to Symantec.

Performance Issues

  • Assess SEP performance using sizing and scalability recommendations.
  • Optimize performance for the SEPM.
  • Optimize performance for the SEP client.
  • Utilities and other resources.
  • Case studies