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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Online Training

Duration 5 days

Price (excl. tax)
  • 2,990.- €
Digital courseware

Courseware language: English

Classroom Training

Duration 5 days

Price (excl. tax)
  • Austria: 2,990.- €
  • Germany: 3,190.- €
  • Switzerland: CHF 3,750.-
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by iTLS.


Digital courseware

Courseware language: English

Schedule

This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO). Until 30.06. we offer our courses also as online trainings.
Austria

Currently no local training dates available.  For enquiries please write to info@itls.at.

Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO). Until 30.06. we offer our courses also as online trainings.
English
1 hour difference
Online Training Time zone: Greenwich Mean Time (GMT)
Online Training This is an English language FLEX course.
Time zone: British Summer Time (BST)