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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Online Training

Duration 5 days

Price (excl. tax)
  • Country: AT
    2,990.- €
Digital courseware
Classroom Training

Duration 5 days

Price (excl. tax)
  • Austria:
    Country: AT
    2,990.- €
  • Germany:
    Country: DE
    3,190.- €
  • Switzerland:
    Country: CH
    CHF 3,750.-
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by iTLS.


Digital courseware

Schedule

Europe
Austria

Currently no local training dates available.  For enquiries please write to info@itls.at.

This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO). Until 30.06. we offer our courses also as online trainings.
Russian
1 hour difference
Online Training This is an Russian language FLEX course.
Time zone: Moscow Time (MSK)
Online Training This is an Russian language FLEX course.
Time zone: Moscow Time (MSK)
Online Training This is an Russian language FLEX course.
Time zone: Eastern European Summer Time (EEST)
Online Training This is an Russian language FLEX course.
Time zone: Moscow Time (MSK)
Online Training This is an Russian language FLEX course.
Time zone: Moscow Time (MSK)
Online Training This is an Russian language FLEX course.
Time zone: Eastern European Time (EET)
2 hours difference
Online Training Time zone: Moscow Time (MSK) Course language: Russian Guaranteed date!
Online Training This is an Russian language FLEX course.
Time zone: Moscow Time (MSK)
Guaranteed date:   iTLS will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO). Until 30.06. we offer our courses also as online trainings.