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Cisco Unified Contact Centre Enterprise Bootcamp (UCCEB)

Course Description Schedule
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

Attendees should meet the following prerequisites:

  • Familiarity with Call Center operations Microsoft Active Directory Microsoft Windows 2003 Microsoft SQL Server 2005.
  • Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Course Objectives

Course Content

AUCCE1:

  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: UCCE Configuration and Scripting
  • Module 3: Unified CCE Inbound Agent Considerations
  • Module 4: Unified CCE IVR / VRU Functionality
  • Module 5: Additional UCCE Considerations
  • Module 6: VXML Implementation
  • Module 7: Cisco Unified Intelligence Center Reporting

AUCCE2:

  • Module 1: Cisco Unified Contact Center Enterprise v10 Overview
  • Module 2: CCE Config and Scripting
  • Module 3: CCE (ICM) Advanced Scripting
  • Module 4: Advanced VXML Functionality
  • Module 5: Supporting CCE

DUCCE

  • Module 1: Cisco Unified Contact Center Enterprise Overview.
  • Module 2: Cisco Unified Contact Center Enterprise Component Architecture.
  • Module 3: Installing Cisco Unified Contact Center Enerprise.
  • Module 4: Database and Application Driven Routing Options.
  • Module 5: Installing Cisco Outbound Options
  • Module 6: Reporting and Maintenance Tools.
Classroom Training
Modality: C

Duration 10 days

Price (excl. tax)
  • Austria: 5,690.- €
  • Germany: 5,590.- €
  • Switzerland: Fr. 7,150.-
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by iTLS.


Digital courseware Dates and Booking
 
Click on town name to book Schedule
Austria

Currently no local training dates available.  For enquiries please write to info@itls.at.

Germany
20/08/2018 - 31/08/2018 Frankfurt Course language: English
26/11/2018 - 07/12/2018 Frankfurt Course language: English
11/02/2019 - 22/02/2019 Frankfurt
24/06/2019 - 05/07/2019 Frankfurt
Europe
Slovenia
10/09/2018 - 21/09/2018 Ljubljana Course language: English
12/11/2018 - 23/11/2018 Ljubljana Course language: English
France
06/08/2018 - 17/08/2018 Paris
03/12/2018 - 14/12/2018 Paris
Spain
17/09/2018 - 28/09/2018 Madrid
Middle East
Saudi Arabia
09/09/2018 - 18/09/2018 Riyadh 8 days Course language: English
United Arab Emirates
23/09/2018 - 02/10/2018 Dubai 8 days Course language: English
Africa
Egypt
09/12/2018 - 18/12/2018 Cairo 8 days Course language: English
 

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