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Cisco Unified IM & Presence 10.0 Workshop (UIMP10W)

Course Description Schedule Course Outline

Who should attend

The primary audiences for this course are support and deployment engineers, administrators, or anyone who needs an understanding of Cisco Unified Communications IM and Presence 10.x, for example field engineers.


Prior to attending, you should have a good understanding of Cisco Unified Communications Manager and know the Cisco Unified Communications and Collaboration portfolio products available. There is no Cisco Unified Communications IM and Presence knowledge required.

Course Objectives

After attending this course, you will be able to:
  • Understand and implement Cisco Unified IM and Presence and its features
  • Understand the integration with other applications

After completing the lab exercises, you will be able to:
  • Configure Cisco Unified IM and Presence
  • Integrate applications with Cisco Unified IM and Presence
  • Deploy Cisco Jabber for different clients and using the integrated applications

Course Content

Cisco Unified Communications Manager IM and Presence Service provides native standards-based, dual-protocol, enterprise instant messaging (IM) and network-based presence as part of Cisco Unified Communications. This secure, scalable, and easy-to-manage service within Cisco Unified Communications Manager offers users feature-rich communications capabilities both within and external to the enterprise.
This 2-day workshop will help you gain skills and knowledge necessary for initial Cisco Unified Communications IM and Presence 10.0 sizing, design, integration, and configuration as well as day-to-day administration and management tasks. It focuses on the initial setup and configuration of Cisco Unified Communications IM and Presence including integrations with LDAP server, databases, CWMS, and Cisco Prime Collaboration. It includes hands-on labs focused on configuration, verification, administration, and testing tasks. Lab exercises are delivered using an equipment-ready environment where students can focus on their specific areas of interests.

Classroom Training
Modality: C

Duration 2 days

Price (excl. tax)
  • Austria: 1,490.- €
  • Germany: 1,490.- €
  • Switzerland: CHF 1,850.-
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by iTLS.

Digital courseware Dates and Booking

Currently there are no training dates scheduled for this course.  Enquire a date


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