We are happy to advise you!
+43 1 6000 880-0     Contact

Customer Experiences with Contact Center AI (GCP-CCAI)

 

Course Overview

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

Who should attend

  • Conversational Architects
  • Contact center virtual agent and application developers
  • Business managers

Prerequisites

  • Completed Google Cloud Product Fundamentals or have equivalent experience.
  • Desirable but not required: Knowledge of a programming language such as Python or JavaScript.

Course Objectives

  • Define what Google Contact Center AI is.
  • Explain how Dialogflow can be used in contact center applications.
  • Describe how natural language understanding (NLU) is used to enable Dialogflow conversations.
  • Implement a chat virtual agent.
  • Implement a voice virtual agent.
  • Describe options for storing parameters and fulfilling user requests.
  • Deploy a virtual agent to production.
  • Identify best practices for design and deployment of virtual agents.
  • Identify key aspects, such as security and compliance in the context of contact centers.
Online Training

Duration 4 days

Price (excl. tax)
  • 2,600.- €
Classroom Training

Duration 4 days

Price (excl. tax)
  • Austria: 2,600.- €
  • Germany: 2,600.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by iTLS.


Schedule

This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO). Until 30.06. we offer our courses also as online trainings.
Austria

Currently no local training dates available.  For enquiries please write to info@itls.at.

This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO). Until 30.06. we offer our courses also as online trainings.
English
Time zone CET
Online Training This is an English language FLEX course.
Time zone: Central European Summer Time (CEST)
Online Training This is an English language FLEX course.
Time zone: Central European Summer Time (CEST)
1 hour difference
Online Training This is an English language FLEX course.
Time zone: Eastern European Time (EET)
Online Training This is an English language FLEX course.
Time zone: Eastern European Summer Time (EEST)