Microsoft Customer Data Platform Specialty (MB-260T00)

 

Course Overview

Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

Who should attend

Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

Certifications

This course is part of the following Certifications:

Prerequisites

Before attending this course, students must have:

  • Familiarity with Dynamics 365 Customer Insights
  • Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform

Course Content

  • Get started with Dynamics 365 Customer Insights
  • Ingest data into Customer Insights
  • Create a unified customer profile in Dynamics 365 Customer Insights
  • Work with Dynamics 365 Customer Insights
  • Enrich data and predictions with Customer Insights

Prices & Delivery methods

Online Training

Duration
4 days

Price
  • on request
Digital courseware
Dates and Booking
Enquire a date
Classroom Training

Duration
4 days

Price (excl. tax)
  • Germany: 2,590.— €
  • Switzerland: CHF 3,390.—
incl. catering
Digital courseware
Dates and Booking
Enquire a date

Schedule

Instructor-led Online Training:   Course conducted online in a virtual classroom.
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

English

Time zone: Central European Summer Time (CEST)   ±1 hour

Online Training
Classroom option: Cairo Time zone: Eastern European Time (EET)
Online Training Time zone: Greenwich Mean Time (GMT)
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: British Summer Time (BST)

3 hours difference

Online Training
Classroom option: Dubai Time zone: Gulf Standard Time (GST)

6 hours difference

Online Training Time zone: Eastern Standard Time (EST)

7 hours difference

Online Training Time zone: Central Standard Time (CST)
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

Europe

Germany

Hamburg This is a FLEX course in German language. Time zone: Central European Time (CET)
Munich This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)
Frankfurt This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)
Berlin This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)

Switzerland

Online Training This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)
Online Training This is a FLEX course in German language. Time zone: Central European Time (CET)