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VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V20.x] (WS1UEMTS20)

 

Course Overview

In this two-day course, you learn to investigate, analyze, and determine issues that might occur with all the different components of the VMware Workspace ONE® UEM (Unified Endpoint Management) platform. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function—in turn optimizing service and software health management. Troubleshooting is the backbone of service maintenance and management.

Product Alignment
  • VMware Workspace ONE® 20.x
  • VMware Workspace ONE UEM 20.x
  • VMware Workspace ONE Access® 20.x
  • VMware Workspace ONE® Boxer
  • VMware Workspace ONE® Content
The Advanced courses is delivered directly by VMware.

Who should attend

Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants

Course Objectives

By the end of the course, you should be able to meet the following objectives:

  • Summarize the general logic of Workspace ONE UEM issue troubleshooting
  • Describe when and why to use logs for troubleshooting
  • Outline the best practices for Workspace ONE UEM console issue troubleshooting
  • Outline the steps of collecting Workspace ONE UEM Device Services logs
  • Summarize the process flow of VMware AirWatch® Cloud ConnectorTM
  • Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
  • Understand the various methods for logging and troubleshooting supported device endpoints
  • Summarize the general troubleshooting logic of resolving Email Management issues
  • Troubleshoot VMware AirWatch® Secure Email GatewayTM or PowerShell related issues
  • Summarize the best practices of Application Management issue troubleshooting
  • Summarize the best practices of Content Management issue troubleshooting

Course Content

  • Course Introduction
  • Fundamentals of Workspace ONE UEM Troubleshooting
  • Workspace ONE UEM Console Troubleshooting
  • Workspace ONE UEM Enterprise Integration Troubleshooting
  • Workspace ONE UEM Endpoint Troubleshooting
  • Workspace ONE UEM Email Troubleshooting
  • Workspace ONE UEM Application Troubleshooting
  • Workspace ONE UEM Content Troubleshooting
Classroom Training

Duration 2 days

Price (excl. tax)
  • Germany: 1,380.- €
Digital courseware

Courseware language: English

 

Schedule

Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
German
Time zone CET
Online Training Time zone: Central European Summer Time (CEST)
Online Training Time zone: Central European Summer Time (CEST)