Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

• Lab 1-1: Overview of the AUCCE Lab Environment
• Lab 1-2: Explore Your Voice Gateway (Ingress/VXML)
• Lab 1-3: Explore CVP and ICM Servers
• Lab 2-1: Tools and Utilities for administering ICM Dialed Numbers and Call Types
• Lab 2-2: Prepare a Simple Script
• Lab 2-3: Use ICM Tools for ICM Scripts
• Lab 3-1: Configure ICM for basic Agent and Skill Group Functionality
• Lab 3-2: Configure UCM for Agent Functionality
• Lab 3-3: Install CTIOS Agent Desktop
• Lab 3-4: Testing basic Skill Group functionality in an ICM Script
• Lab 4-1: Media Files and Variables in ICM Scripting
• Lab 4-2: Basic IVR Scripting with MicroApps
• Lab 5-1: Configure CCE for Monitoring, Reporting
• Lab 5-2: Configuring Precision Routing
• Lab 5-3: RONA
• Lab 5-4: Implement Administrative Scripts
• Lab 5-6: CTI Route Point Initiated Calls
• Lab 6-1: VXML Server Configuration and Call Studio Installation
• Lab 6-2: Create and Deploy a Cisco Unified Call Studio Project
• Lab 6-3: Integrate VXML Applications with an ICM Script
• Lab 7-1: CUIC Reports and Dashboards