ITIL® Training

ITIL® (IT Infrastructure Library) is a globally recognized framework for IT service management. Numerous IT organizations use ITIL best practices to adapt and optimize their processes and services to their needs.

We train you to become an ITIL expert and prepare you for the ITIL certifications.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL Trainings

Do you have questions about our training offers? Just let us know your requirements via our contact form, or give us a call: +43 1 6000 880-0. We will be happy to advise you!

Foundational Level

ITIL® 4 Foundation Premium (ITIL4F-P)
Learn the basic structure of the ITIL 4 framework. Our premium course offers you additional practical examples, further information on ITIL Foundation, a repetition of the essential topics as well as dedicated exam preparation.

ITIL® 4 Foundation Certification Training (ITIL4F)
Learn the basic structure of the ITIL 4 framework. During the training, you will acquire the necessary language usage and optimally prepare for the official ITIL4 Foundation exam.

ITIL® 4 Foundation Update (ITIL4FU)
In this training you will gain knowledge about the differences between ITIL v3 and ITIL4 Foundation.

Professional / Strategic Leader Level

ITIL® 4 Managing Professional Compact (CDS & DPI) (ITIL4FMPKCD)
In this course you will work through the contents of ITIL 4 Create, Deliver & Support and Direct, Plan & Improve. You will cover the principles of both courses as well as their practices and activities. You will be optimally prepared for the two official ITIL 4 exams, which you will take as part of the training.

ITIL® 4 Managing Professional Compact (DSV & HVIT) (ITIL4FMPKDH)
In this course you will work through the content of ITIL 4 Drive Stakeholder Value and High Velocity IT. You will cover the principles of both courses as well as their practices and activities. You will be optimally prepared for the two official ITIL 4 exams, which you will take as part of the training.

ITIL® 4 Specialist: Create, Deliver and Support (CDS) (ITIL4MPC)
This training provides an understanding of how various value streams and activities will integrate to develop, deliver and support IT-enabled products and services as well as relevant practices, processes, methods and tools - Create, Deliver & Support.

ITIL® 4 Strategist: Direct Plan and Improve (DPI) (ITIL4MPDI)
In this training, you will gain an understanding of the concepts mapped in the ITIL 4 publication Direct, Plan & Improve to build an agile, learning and continuously improving IT organization.

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) (ITIL4MPDS)
In this training you will gain an understanding of the concepts mapped in the ITIL 4 publication Drive Stakeholder Values. This includes all types of engagement and interaction between a service provider and its customers, users, suppliers and partners.

ITIL® 4 Specialist: High-Velocity IT (HVIT) (ITIL4MPHV)
In this training, you will gain an understanding of how digital organizations and digital operating models work in high-speed environments, with a focus on delivering products and services quickly to maximize value. In addition, you will gain an understanding of working practices such as Agile and Lean, as well as technical practices and technologies such as Cloud, Automation, and Automatic Testing.

ITIL® 4 Strategic Leader Digital & IT Strategy (ITIL4-SL)
This training adds a new perspective to ITIL qualification and elevates the discussion of ITIL concepts to a strategic level among business leaders and emerging leaders. Through this training one reaches the status of ITIL 4 Strategic Leader.

ITIL® 4 Specialist: Sustainability in Digital & IT (ITIL4SIDI)
Using practical examples and fundamental principles, you will learn how your organization creates value by creating sustainable digital products and services.

ITIL® 4 Specialist: Acquiring & Managing Cloud Services (ITIL4AMCS)
How can your organization benefit from cloud usage and become more sustainable through cloud services? Find out in this two-day ITIL 4 Specialist training. And from A to Z: The course deals with the procurement, implementation and ongoing assessment of cloud services without any attendance requirements - so that you can get started right from the start!

ITIL® 4 Practice Manager: Plan, Implement & Control (ITIL4PMPIC)
The ITIL 4 Plan, Implement & Control training gives you the tools to successfully plan and control services. You will learn the best practices such as Change Enablement, Release Management, Deployment Management, Service Configuration Management and IT Asset Management.

ITIL® Sales Professional (ITIL4SP)
Increase knowledge and competencies on ITIL® in your sales and distribution teams in this one-day compact training! A successfully completed ITIL Sales Professional certification is one of the prerequisites for certification as an ITIL ATV (Accredited Tool Vendor).

How to Implement ITIL® (ITILHTI)
In this sparkling intensive course you will learn the procedure for the introduction of Service Management with ITIL 4. You will receive a clear and comprehensible overview and structure of which components are necessary for a successful implementation of ITIL at your customers.


Click on town name or "Online Training" to book. Upcoming Guaranteed ITIL Training Dates

SV-ITIL4FMPKDH ITIL® 4 Managing Professional Compact (DSV & HVIT) Course language: German Online Training Time zone: Central European Time (CET)
IT-ITIL4F ITIL® 4 Foundation Certification Training Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4FMPKDH ITIL® 4 Managing Professional Compact (DSV & HVIT) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4MPDS ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4PMMSF ITIL® 4 Practice Manager Monitor, Support & Fulfil Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4PMMSF ITIL® 4 Practice Manager Monitor, Support & Fulfil Course language: German Bad Homburg
SV-ITIL4MPHV ITIL® 4 Specialist: High-Velocity IT (HVIT) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4SIDI ITIL® 4 Specialist: Sustainability in Digital & IT Course language: English Online Training Time zone: Central European Time (CET)
SV-ITIL4-SL ITIL® 4 Strategic Leader Digital & IT Strategy Course language: German Bad Homburg
SV-ITIL4-SL ITIL® 4 Strategic Leader Digital & IT Strategy Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4FMPKCD ITIL® 4 Managing Professional Compact (CDS & DPI) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4FU ITIL® 4 Foundation Update Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4FU ITIL® 4 Foundation Update Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4PMMSF ITIL® 4 Practice Manager Monitor, Support & Fulfil Course language: German Online Training Time zone: Central European Time (CET)
IT-ITIL4F ITIL® 4 Foundation Certification Training Course language: German Hamburg
SV-ITIL4MPDS ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4FMPKCD ITIL® 4 Managing Professional Compact (CDS & DPI) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4FMPKDH ITIL® 4 Managing Professional Compact (DSV & HVIT) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4MPC ITIL® 4 Specialist: Create, Deliver and Support (CDS) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4MPHV ITIL® 4 Specialist: High-Velocity IT (HVIT) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4MPDI ITIL® 4 Strategist: Direct Plan and Improve (DPI) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4MPDS ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Course language: German Bad Homburg
SV-ITIL4MPDS ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4FMPKDH ITIL® 4 Managing Professional Compact (DSV & HVIT) Course language: German Bad Homburg
SV-ITIL4FMPKDH ITIL® 4 Managing Professional Compact (DSV & HVIT) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4MPHV ITIL® 4 Specialist: High-Velocity IT (HVIT) Course language: German Bad Homburg
SV-ITIL4MPHV ITIL® 4 Specialist: High-Velocity IT (HVIT) Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4PMMSF ITIL® 4 Practice Manager Monitor, Support & Fulfil Course language: German Online Training Time zone: Central European Time (CET)
SV-ITIL4PMMSF ITIL® 4 Practice Manager Monitor, Support & Fulfil Course language: German Bad Homburg
SV-ITIL4FMPKCD ITIL® 4 Managing Professional Compact (CDS & DPI) Course language: German Bad Homburg
Guaranteed date:   iTLS will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This class will become guaranteed to run with one more student registration.
Instructor-led Online Training:   Course conducted online in a virtual classroom.