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Citrix XenApp and XenDesktop 7.x Helpdesk Support (CXD-105)

 

Who should attend

This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.

Prerequisites

  • An understanding of server, desktop and application virtualization concepts.
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course.
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Learners are able to complete the following after successful completion of course:

  • Complete helpdesk tickets thoroughly with the appropriate documentation.
  • Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner.
  • Escalate issues that are out of scope to the appropriate team/individual.
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom Training

Duration 2 days

Price (excl. tax)
  • Austria: 1,450.- €
  • Germany: 1,450.- €
  • Switzerland: CHF 1,700.-

Courseware language: English

Currently there are no training dates scheduled for this course.  Enquire a date