Detailed Course Outline
Installing Motherboards and Connectors
- Explain Cable Types and Connectors
- Install and Configure Motherboards
- Explain Legacy Cable Types
Installing System Devices
- Install and Configure Power Supplies and Cooling
- Select and Install Storage Devices
- Install and Configure System Memory
- Install and Configure CPUs
Troubleshooting PC Hardware
- Apply Troubleshooting Methodology
- Configure BIOS/UEFI
- Troubleshoot Power and Disk Issues
- Troubleshoot System and Display Issues
Comparing Local Networking Hardware
- Compare Network Types
- Compare Networking Hardware
- Explain Network Cable Types
- Compare Wireless Networking Types
Configuring Network Addressing and Internet Connections
- Compare Internet Connection Types
- Use Basic TCP/IP Concepts
- Compare Protocols and Ports
- Compare Network Configuration Concepts
Supporting Network Services
- Summarize Services Provided by Networked Hosts
- Compare Internet and Embedded Appliances
- Troubleshoot Networks
Summarizing Virtualization and Cloud Concepts
- Summarize Client-Side Virtualization
- Summarize Cloud Concepts
Supporting Mobile Devices
- Set Up Mobile Devices and Peripherals
- Configure Mobile Device Apps
- Install and Configure Laptop Hardware
- Troubleshoot Mobile Device Issues
Supporting Print Devices
- Deploy Printer and Multifunction Devices
- Replace Print Device Consumables
- Troubleshoot Print Device Issues
Configuring Windows
- Configure Windows User Settings
- Configure Windows System Settings
Managing Windows
- Use Management Consoles
- Use Performance and Troubleshooting Tools
- Use Command-line Tools
Identifying OS Types and Features
- Explain OS Types
- Compare Windows Editions
Supporting Windows
- Perform OS Installations and Upgrades
- Install and Configure Applications
- Troubleshoot Windows OS Problems
Managing Windows Networking
- Manage Windows Networking
- Troubleshoot Windows Networking
- Configure Windows Security Settings
- Manage Windows Shares
Managing Linux and macOS
- Identify Features of Linux
- Identify Features of macOS
Configuring SOHO Network Security
- Explain Attacks, Threats, and Vulnerabilities
- Compare Wireless Security Protocols
- Configure SOHO Router Security
- Summarize Security Measures
Managing Security Settings
- Configure Workstation Security
- Configure Browser Security
- Troubleshoot Workstation Security Issues
Supporting Mobile Software
- Configure Mobile OS Security
- Troubleshoot Mobile OS and App Software
- Troubleshoot Mobile OS and App Security
Using Support and Scripting Tools
- Use Remote Access Technologies
- Implement Backup and Recovery
- Explain Data Handling Best Practices
- Identify Basics of Scripting
Implementing Operational Procedures
- Implement Best Practice Documentation
- Use Proper Communication Techniques
- Use Common Safety and Environmental Procedures