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Microsoft Dynamics 365 Field Service (MB-240T00)

 

Course Overview

Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.

Who should attend

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Certifications

Course Objectives

After completing this course, you will be able to:

  • Identify the key components involved in Field Service Implementations.
  • Define the products and services that will be delivered to customers.
  • Determine which pricing options to use in specific scenarios.
  • Determine which resources are required.

Course Content

  • Configure Field Service
  • Resource Scheduling Configuration
  • Defining and Configuring Bookable Resources
  • Configure Incidents
  • Inventory and Work Order Management
  • Field Service Agreements
  • Inventory and Purchasing
  • Field Service Mobile
  • Universal Resource Scheduling
  • Managing Scheduling Options
  • Customizing the Schedule Board
  • Advanced Scheduling Options
Online Training

Duration 3 days

Digital courseware
Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,890.- €
  • Switzerland: CHF 2,460.-
  • SA Voucher: 3
    hardcoded default SA
incl. catering Digital courseware

Schedule

Europe
Germany
Düsseldorf This is a FLEX course in German language.
Time zone: Central European Time (CET)
Frankfurt This is a FLEX course in German language.
Time zone: Central European Time (CET)
Munich This is a FLEX course in German language.
Time zone: Central European Summer Time (CEST)
Switzerland
Zurich This is a FLEX course in German language.
Time zone: Central European Summer Time (CEST)
Portugal
Lisbon This is a FLEX course in Portuguese language.
Time zone: Western European Summer Time (WEST)
Spain
Madrid This is a FLEX course in Spanish language.
Time zone: Central European Summer Time (CEST)
United Kingdom
London, City This is a FLEX course in English language.
Time zone: Greenwich Mean Time (GMT)
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO). Until 30.06. we offer our courses also as online trainings.
English
1 hour difference
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: Eastern European Summer Time (EEST)
Online Training Time zone: Eastern European Time (EET)
Online Training This is a FLEX course.
Time zone: Greenwich Mean Time (GMT)
6 hours difference
Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)
7 hours difference
Online Training Time zone: Central Daylight Time (CDT)
Online Training Time zone: Central Daylight Time (CDT)
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO). Until 30.06. we offer our courses also as online trainings.