Enabling Digital Business

Awareness and Customer Qualification Services

Webinars

This service addresses relevant use cases of a particular solution, and is customizable to meet your particular vertical targets and go-to-market approach. iTLS expert facilitators work with you to tailor the message, and then deliver the webinar authoritatively, representing your organization. Awareness webinars help generate interest with your customers as they just begin to consider engaging with your organization with regards to a particular offering or solution.

Roadshows

Our solution experts bring your solution message to your customers through a roadshow program, typically 1 day in length. The roadshow deliveries are tailored to your customers business and technical decision-makers, focusing on connecting your solutions capabilities to common customer care-abouts and desired business outcomes. The goal is to educate multiple stakeholders and influencers at your customers about the possibilities, creating internal excitement and dialogue that can lead to furthering the sales cycle.

Demand Generation Services

Test Drive

A Test Drive (or proof of concept event) provides technical decision makers with a deep-dive learning experience that focuses on a specific solution addressing a particular use case. After attending a Test Drive, most if not all of your customer’s questions and concerns will have been answered and your customers will have an appreciation of the operational and business value that can be achieved by implementing the solution.

Customer Engagement Workshop

In case the solution or use case for a particular customer is not that obvious, our Customer Engagement Workshop can be used to map your solution portfolio to your customer’s particular needs, use cases and business realities. The workshop identifies your customer’s current pain points and clearly connects the value the customer is looking to create to the capabilities of your solution portfolio. We help your customers’ various stakeholders align desired business outcomes and demonstrate how your solution will meet their requirements, including ROI and proof of value analysis.

Execution / Deployment Services

Rapid Prototyping

This is a special service that is usually consumed after one or more Customer Engagement Workshops in order to develop a prototype of the suggested solution in order to demonstrate functionality and value to your customer.

Mentored Install

This service is a special derivative of staff augmentation. It consists of one or more on-site design and deployment workshops including related knowledge transfer and additional mentoring once the workshops have been completed. The purpose of these workshops is to help you deploy solutions with expert assistance in a controlled (mentored) environment thus optimizing your investment in technology, time to deploy and effectiveness of the implementation.

Experts 4 Hire & Staff Augmentation

iTLS experts in all geographic regions are here to support critical parts of your solution sales cycle. This includes Account Managers (AM), Pre-Sales Engineers (SE) and Solution Architects (SA) trained at selling and designing a variety of solutions. Whatever the gap, we apply deep experience and passion to help you close the deal and bring the value of your solution to your customers.

Managed Services

With years of experience on a global basis, we have everything it takes to manage training programs of any size. Our managed services allow our customers to completely outsource their training programs as we will take care of every aspect including a customized LMS, customized websites, curriculum management, training paths, scheduling, registration, delivery logistics, delivery environment, course evaluations, instructors, labs, student material, on-demand content, mentoring, and more.

Customized Education Programs

Customized education programs are a subset of our managed services where the focus is on customizing or tailoring the courseware to ensure it is a perfect match for your needs. We offer solutions for every size and budget, ranging from certification bootcamps and tailored education programs to large scale talent programs, global enablement and demand generation programs.

Content Development

As the leading courseware developer for several of our vendor partners, we also develop a significant amount of unique offerings designed and owned by iTLS. With a professional content development staff of Instructional Designers, Project Managers and Subject Matter Experts, our team has many years of experience designing and developing educational solutions for various technologies and audiences as well as a wide range of output formats like traditional ILT, E-Learning, On-Demand Videos, Self-Service Labs, etc.

Learning on Demand

Consumption models for training are changing. Students don’t always prefer to attend scheduled instructor-led offerings. Embracing those changes, we offer a broad portfolio of on-demand offerings ranging from classical E-Learning and on-demand videos to on-demand lab access as well as comprehensive content libraries.

Click here for our E-Learning solutions

Mentored Install

Our mentored install service consists of one or more on-site design and deployment workshops including related knowledge transfer and additional mentoring once the workshops have been completed. The purpose of these workshops is to help clients deploy new solutions with expert assistance thus optimizing their investment in technology, time to deploy and effectiveness of the implementation. A key focus is providing on-the-job training of partner or customer engineers in a controlled (mentored) environment. Mentored Install services are available for system integrators (vendor channel partners) as well as end-user customers:

• Partner Mentored Install is a service where a iTLS expert supports a channel partner during a customer engagement.
• Customer Mentored Install is a service where a iTLS expert supports an end-user customer in designing and deploying new product installations or solutions.