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Implementing Cisco Collaboration Applications (CLICA)

 

Course Overview

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

Who should attend

This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles:

  • Network architect
  • Network designer
  • Network engineer
  • Network manager
  • Network administrator

Certifications

This course is part of the following Certifications:

Prerequisites

Before taking this course, you should have the following knowledge and skills:

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

Course Objectives

After taking this course, you should be able to:

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
  • Configure call recording and monitoring

This course will help you:

  • Acquire the knowledge to reduce the complexity and strengthen security protocols for communication applications.
  • Gain hands-on experience in automating, encrypting, and securing administrative tasks and business communications.
  • Acquire knowledge to prepare for the 300-810 CLICA exam
Online Training

Duration 5 days

Digital courseware
Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany:
    Country: DE
    3,190.- €
  • Switzerland:
    Country: CH
    CHF 4,150.-
  • Cisco Learning Credits: 43 CLC
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Bread
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by iTLS.


Digital courseware

Schedule

Europe
Austria
Vienna
Vienna
Vienna
FLEX & Online Training

Please see below our alternative, English language, FLEX course options.

QA London (Int Hse) This is an English language FLEX course.
Time zone: Greenwich Mean Time (GMT)
Germany
Hamburg This is an German language FLEX course.
Time zone: Central European Summer Time (CEST)
Munich This is an German language FLEX course.
Time zone: Central European Summer Time (CEST)
Berlin This is an German language FLEX course.
Time zone: Central European Summer Time (CEST)
Münster This is an German language FLEX course.
Time zone: Central European Summer Time (CEST)
Berlin This is an German language FLEX course.
Time zone: Central European Summer Time (CEST)
Stuttgart This is an German language FLEX course.
Time zone: Central European Summer Time (CEST)
Munich This is an German language FLEX course.
Time zone: Central European Summer Time (CEST)
Düsseldorf This is an German language FLEX course.
Time zone: Central European Summer Time (CEST)
Switzerland
Zurich
Zurich
Slovakia
Bratislava This is an English language FLEX course.
Time zone: Central European Summer Time (CEST)
Czech Republic
Prague This is an English language FLEX course.
Time zone: Central European Summer Time (CEST)
Turkey
Istanbul This is an English language FLEX course.
Time zone: UTC+3
France
Paris This is an French language FLEX course.
Time zone: Central European Summer Time (CEST)
Paris This is an French language FLEX course.
Time zone: Central European Summer Time (CEST)
Paris This is an French language FLEX course.
Time zone: Central European Time (CET)
Italy
Rome This is an Italian language FLEX course.
Time zone: Central European Summer Time (CEST)
Milan This is an Italian language FLEX course.
Time zone: Central European Summer Time (CEST)
Rome This is an Italian language FLEX course.
Time zone: Central European Time (CET)
Portugal
Lisbon This is an Portuguese language FLEX course.
Time zone: Western European Summer Time (WEST)
Lisbon This is an Portuguese language FLEX course.
Time zone: Western European Summer Time (WEST)
Lisbon This is an Portuguese language FLEX course.
Time zone: Western European Summer Time (WEST)
Lisbon This is an Portuguese language FLEX course.
Time zone: Western European Time (WET)
Spain
Madrid This is an Spanish language FLEX course.
Time zone: Central European Summer Time (CEST)
Madrid This is an Spanish language FLEX course.
Time zone: Central European Summer Time (CEST)
Madrid This is an Spanish language FLEX course.
Time zone: Central European Summer Time (CEST)
Madrid This is an Spanish language FLEX course.
Time zone: Central European Time (CET)
United Kingdom
QA London (Int Hse) This is an English language FLEX course.
Time zone: British Summer Time (BST)
QA London (Int Hse) This is an English language FLEX course.
Time zone: British Summer Time (BST)
QA London (Int Hse) This is an English language FLEX course.
Time zone: Greenwich Mean Time (GMT)
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO). Until 30.06. we offer our courses also as online trainings.
English
Time zone Central European Summer Time (CEST)
Online Training This is an English language FLEX course.
Time zone: Central European Summer Time (CEST)
Online Training This is an English language FLEX course.
Time zone: Central European Summer Time (CEST)
1 hour difference
Online Training Time zone: British Summer Time (BST)
Online Training This is an English language FLEX course.
Time zone: British Summer Time (BST)
Online Training This is an English language FLEX course.
Time zone: British Summer Time (BST)
Online Training This is an English language FLEX course.
Time zone: Greenwich Mean Time (GMT)
2 hours difference
Online Training This is an English language FLEX course.
Time zone: Gulf Standard Time (GST)
Online Training This is an English language FLEX course.
Time zone: Gulf Standard Time (GST)
Online Training This is an English language FLEX course.
Time zone: Gulf Standard Time (GST)
Online Training This is an English language FLEX course.
Time zone: UTC+3
3 hours difference
Online Training This is an English language FLEX course.
Time zone: Gulf Standard Time (GST)
6 hours difference
Online Training Time zone: Eastern Daylight Time (EDT)
Online Training Time zone: Eastern Daylight Time (EDT)
7 hours difference
Online Training Time zone: Central Standard Time (CST)
Online Training Time zone: Central Standard Time (CST)
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO). Until 30.06. we offer our courses also as online trainings.