Implementing Cisco Collaboration Applications (CLICA)

 

Course Overview

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

Who should attend

This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles:

  • Network architect
  • Network designer
  • Network engineer
  • Network manager
  • Network administrator

Certifications

This course is part of the following Certifications:

Prerequisites

Before taking this course, you should have the following knowledge and skills:

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

Course Objectives

After taking this course, you should be able to:

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
  • Configure call recording and monitoring

This course will help you:

  • Acquire the knowledge to reduce the complexity and strengthen security protocols for communication applications.
  • Gain hands-on experience in automating, encrypting, and securing administrative tasks and business communications.
  • Acquire knowledge to prepare for the 300-810 CLICA exam

Prices & Delivery methods

Online Training

Duration
5 days

Price (excl. tax)
Digital courseware
Dates and Booking
Enquire a date
Classroom Training

Duration
5 days

Price (excl. tax)
incl. catering
Digital courseware
Dates and Booking
Enquire a date

Schedule

Guaranteed date:   iTLS will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
Instructor-led Online Training:   Course conducted online in a virtual classroom.
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

English

Time zone: Central European Time (CET)   ±1 hour

Online Training Time zone: British Summer Time (BST)
Online Training
Classroom option: Cairo Time zone: Eastern European Time (EET)
Online Training
Classroom option: Cairo Time zone: Eastern European Time (EET)
Online Training
Classroom option: Cairo Time zone: Eastern European Time (EET)
Online Training
Classroom option: Cairo Time zone: Eastern European Time (EET)

2 hours difference

Online Training
Classroom option: Dubai Time zone: Gulf Standard Time (GST)
Online Training
Classroom option: Dubai Time zone: Gulf Standard Time (GST)
Online Training
Classroom option: Dubai Time zone: Gulf Standard Time (GST)
Online Training
Classroom option: Dubai Time zone: Gulf Standard Time (GST)

3 hours difference

Online Training
Classroom option: Dubai Time zone: Gulf Standard Time (GST)
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

Europe

Germany

Frankfurt This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)
Munich This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)
Berlin This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)
Frankfurt This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)
Munich This is a FLEX course in German language. Time zone: Central European Time (CET)
Hamburg This is a FLEX course in German language. Time zone: Central European Time (CET)

Switzerland

Basel
Bern
Zurich This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)
Basel
Bern
Zurich This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)
Basel
Bern
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Poland

Warsaw This is a FLEX course in Polish language. Time zone: Central European Summer Time (CEST)
Warsaw This is a FLEX course in Polish language. Time zone: Central European Summer Time (CEST)

France

Paris This is a FLEX course in French language. Time zone: Central European Summer Time (CEST)
Paris This is a FLEX course in French language. Time zone: Central European Time (CET)

Italy

Sesto San Giovanni (MI) This is a FLEX course in Italian language. Time zone: Central European Summer Time (CEST)
Rome This is a FLEX course in Italian language. Time zone: Central European Summer Time (CEST)
Sesto San Giovanni (MI) This is a FLEX course in Italian language. Time zone: Central European Summer Time (CEST)