Implementing Cisco Collaboration Applications (CLICA)

 

Course Overview

The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices. This course also earns you 40 Continuing Education (CE) credits towards recertification.


How You'll Benefit

This course will help you:

  • Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
  • Prepare for the 300-810 CLICA exam

Who should attend

  • Collaboration engineers
  • Collaboration administrators

Certifications

This course is part of the following Certifications:

Prerequisites

Before taking this course, you should have the following knowledge and skills:

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

Course Objectives

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot Chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
  • Configure call recording and monitoring

Prices & Delivery methods

Online Training

Duration
5 days

Price (excl. tax)
Digital courseware
Dates and Booking
Enquire a date
Classroom Training

Duration
5 days

Price (excl. tax)
incl. catering
Digital courseware
Dates and Booking
Enquire a date

Schedule

Instructor-led Online Training:   Course conducted online in a virtual classroom.
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

English

Time zone: Central European Summer Time (CEST)   ±1 hour

Online Training
Classroom option: Cairo Time zone: Eastern European Summer Time (EEST)
Online Training
Classroom option: Cairo Time zone: Eastern European Time (EET)
Online Training Time zone: Greenwich Mean Time (GMT)
Online Training Time zone: British Summer Time (BST)

2 hours difference

Online Training
Classroom option: Dubai Time zone: Gulf Standard Time (GST)

3 hours difference

Online Training
Classroom option: Dubai Time zone: Gulf Standard Time (GST)
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

Europe

Germany

Munich This is a FLEX course in German language. Time zone: Central European Time (CET)
Hamburg This is a FLEX course in German language. Time zone: Central European Time (CET)
Frankfurt 4 days This is a FLEX course in German language. Time zone: Central European Time (CET)
Berlin This is a FLEX course in German language. Time zone: Central European Time (CET)
Frankfurt This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)
Hamburg This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)
Berlin This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)
Munich This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)

Switzerland

Basel
Bern
Zurich This is a FLEX course in German language. Time zone: Central European Time (CET)

Poland

Warsaw This is a FLEX course in Polish language. Time zone: Central European Summer Time (CEST)
Warsaw This is a FLEX course in Polish language. Time zone: Central European Time (CET)
Warsaw This is a FLEX course in Polish language. Time zone: Central European Time (CET)
Warsaw This is a FLEX course in Polish language. Time zone: Central European Time (CET)
Warsaw This is a FLEX course in Polish language. Time zone: Central European Summer Time (CEST)

France

Paris This is a FLEX course in French language. Time zone: Central European Time (CET)
Paris This is a FLEX course in French language. Time zone: Central European Summer Time (CEST)