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Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

Detaillierter Kursinhalt

Section 1: Describing the Cisco Collaboration Solutions Architecture

  • Overview of Cisco Collaboration Solutions Architecture
  • Collaboration Deployment Models
  • Licensing
  • High Availability
  • Capacity Planning
  • Security Requirements
  • Discovery 1: Using Certificates
  • Disaster Recovery
  • Dial Plan
  • IP Network Protocols
  • Discovery 2: Configure IP Network Protocols
  • Codecs

Section 2: Exploring Call Signaling over IP Networks

  • IP Phone Initialization
  • Single Site On-Cluster Calling
  • Single Site On-Cluster Call Setup Troubleshooting
  • Describe the Call Setup and Teardown Process
  • Describe SIP Call Signaling for Call Setup and Teardown
  • Discovery 3: Configure and Troubleshoot Collaboration Endpoints
  • Discovery 4: Troubleshoot Calling Issues
  • Compare the Call Control Protocols
  • Describe DTMF Signaling over IP Networks

Section 3: Integrating Cisco Unified Communications Manager LDAP

  • Overview of LDAP Integration in Cisco Unified Communications Manager
  • LDAP Synchronization in Cisco Unified Communications Manager
  • LDAP Authentication in Cisco Unified Communications Manager
  • LDAP Attribute Mapping in Cisco Unified Communications Manager
  • LDAP Considerations in Cisco Unified Communications Manager
  • Access Control Groups in Cisco Unified Communications Manager
  • Feature Group Templates in Cisco Unified Communications Manager
  • Discovery 5: Configure and Troubleshoot LDAP Integration in Cisco Unified Communications

Section 4: Implementing Cisco Unified Communications Manager Provisioning Features

  • Overview of Provisioning Options
  • Discovery 6: Deploy an IP Phone Through Auto and Manual Registration
  • Self-Provisioning Prerequisites
  • Self-Provisioning Components
  • Self-Provisioning Authentication Modes
  • Discovery 7: Configure Self-Provisioning
  • Batch-Provisioning Tools
  • Discovery 8: Configure Batch Provisioning

Section 5: Exploring Codecs

  • Define Codecs
  • Compare Audio Codecs
  • Compare Video Codecs
  • Evaluate the Effects of Encryption on Codecs
  • Discovery 9: Explore the Cisco VoIP Bandwidth Calculator
  • Describing Call Admission Control
  • Discovery 10: Configure Regions and Locations

Section 6: Describing Dial Plans and Endpoint Addressing

  • Dial Plan Overview
  • Dial Plan Components and Their Functions
  • Endpoint Addressing
  • Overview of Cisco Unified Communications Manager Call Routing
  • Cisco Unified Communications Manager Call-Routing Logic
  • Address Methods and Digit Analysis
  • Variable-Length Patterns, Overlapping Patterns, and Urgent Priority
  • Discovery 11: Implement Endpoint Addressing and Call Routing

Section 7: Implementing MGCP Gateways

  • Overview of MGCP Gateways
  • MGCP Gateway Implementation
  • Path Selection in Cisco Unified Communications Manager
  • Route Groups
  • Route Lists and Route Patterns
  • Digit Manipulation in Cisco Unified Communications Manager
  • Discovery 12: Implement PSTN Calling Using MGCP Gateways

Section 8: Implementing Voice Gateways

  • Overview of Dial Peers
  • Discovery 13: Configure and Troubleshoot ISDN PRI
  • Discovery 14: Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
  • Digit Manipulation Features on Cisco IOS Gateways
  • Discovery 15: Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
  • Codec and DTMF-Relay Selection on Cisco IOS Gateways

Section 9: Configuring Calling Privileges in Cisco Unified Communications Manager

  • Calling Privileges Overview
  • Partitions and CSSs
  • Partition and CSS Considerations
  • Traditional-Approach Example: Single Site
  • Traditional-Approach Example: Multiple Sites
  • Time-of-Day Routing
  • Client Matter Codes and Forced Authorization Codes
  • Discovery 16: Configure Calling Privileges

Section 10: Implementing Toll Fraud Prevention

  • Toll Fraud Prevention Overview
  • Cisco Unified Communications Manager CoS for Toll Fraud Prevention
  • Discovery 17: Implement Toll Fraud Prevention on Cisco Unified Communications Manager

Section 11: Implementing Globalized Call Routing

  • Overview of Multisite Dial Plans
  • Globalized Call Routing Overview
  • Globalized Call Routing Number Formats
  • Globalization of Localized Call Ingress
  • Localization During Call Egress
  • Discovery 18: Implement Globalized Call Routing

Section 12: Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager

  • Media Resources Overview in Cisco Unified Communications Manager
  • Media Resource Selection and Access Control in Cisco Unified Communications Manager
  • Describing the Annunciator Feature
  • Describing Unicast and Multicast MOH Characteristics
  • Audio and Video Conference Bridge Devices
  • Cisco Meeting Server Platforms
  • Cisco Meeting Server Call Capacity
  • Comparison of Audio-Conference Bridges
  • Audio and Video Conference Bridge Integration Options
  • MTP and Transcoder Devices
  • MTP and Transcoder Requirements

Section 13: Describing Cisco Instant Messaging and Presence

  • Describe Cisco IM and Presence Features and Architecture
  • Compare the Protocols XMPP and SIMPLE SIP
  • Clustering
  • Describe Cisco Unified Communications IM and Presence Components and Communication Flows

Section 14: Enabling Cisco Jabber

  • Cisco Jabber Deployment Modes
  • Cisco Jabber Operational Modes
  • Discovery 19: Deploy an On-Premise Cisco Jabber Client for Windows

Section 15: Configuring Cisco Unity Connection Integration

  • Overview of Cisco Unity Connection Integration
  • SIP Integration
  • Typical Integration Mistakes
  • Integration Considerations
  • Discovery 20: Configure the Integration Between Unity Connection and Cisco UCM
  • Discovery 21: Manage Unity Connection Users

Section 16: Configuring Cisco Unity Connection Call Handlers

  • Call Handler Overview
  • System Call Handler
  • Caller Input
  • Operator Call Handler
  • Goodbye Call Handler
  • Directory Handler
  • Interview Handler

Section 17: Describing Collaboration Edge Architecture

  • Describe Collaboration Edge (Expressway-C, -E)
  • Describe Supported Services for B2B Collaboration
  • Describe Prerequisites for Mobile and Remote Access
  • Describe Service Discovery
  • Explore Expressway Settings for MRA
  • Describe Cisco Unified Border Element (CUBE)

Section 18: Analyzing Quality Issues in Converged Networks

  • Converged Networks
  • Available Bandwidth
  • Components of Network Delay
  • End-to-End Delay Calculations
  • Jitter
  • Packet Loss

Section 19: Defining QoS and QoS Models

  • QoS Defined
  • Network Traffic Identification
  • Divide Network Traffic into Classes and Define Policies
  • QoS Mechanisms
  • QoS Models
  • DSCP Encoding
  • Expedited Forwarding and Assured Forwarding
  • AF Drop Probability
  • Class Selector

Section 20: Implementing Classification and Marking

  • Classification and Marking Overview
  • Classification and Marking at the Network and Data Link Layers
  • QoS Service Class
  • Cisco Marking Recommendations
  • QoS Markings in a SIP Call Flow
  • MQC Classification and Marking Options
  • Discovery 22: EAI: Configure QoS

Section 21: Configuring Classification and Marking on Cisco Catalyst Switches

  • Campus Classification and Marking
  • Overview of QoS Trust Boundaries
  • Ingress QoS Models
  • QoS Marking and Table Maps
  • Internal DSCP